IMPORTANT COMPANY UPDATE: Tuesday 3rd November
Following the recent announcement from the government as part of the national lockdown, our leisure facilities will be closed to the public from Thursday 5th November. We would like to thank all our customers for their continued support.
We would like to reassure customers we are doing everything possible to provide a safe environment. We will be continuing to work hard to ensure that when we are able to reopen you can return to enjoy your activities with the reassurance of the measures in place.
While we remain closed we will continue to freeze all our direct debit memberships. Annual memberships, leisure and concession cards will all be extended. Swim school direct debit payments will also remain frozen so there is no need to do anything. As soon as we are able to reopen the centre, your membership payments will be adjusted and automatically reactivate to allow you to continue your lessons with minimum interruption.
We continue to work hard during this closure period to ensure that when we are able to open, we can provide a safe environment for you to enjoy your activity.
In the meantime, please stay safe and well and we look forward to seeing you again soon. It’s also important you remain active and we are still here to help you in a number of ways.
If you are missing your regular workout and are looking for something alternative to do from home , we have a few solutions for you;
The NEW InspireAll App is now available and whilst we remain closed can be your new workout buddy.
The InspireAll App includes:
- Digital membership (in partnership with Technogym) which includes;
- Live streaming classes from your own InspireAll instructors with favourite classes including Yoga, Pilates and HIIT
- Over 100 OnDemand classes, allowing you to take part in a class whenever suits you.
- Workout of the day – easy to follow exercises to allow you to continue your training at home.
- Outdoor activity tracking – track your daily run or walk
- Connect your devices to track all your movement including; Strava, Garmin, Fitbit, Polar and more.
- Easy access to third parties including Myzone, Stages Flight, and Inbody (subject to availability)
- Keep up to date with the latest information with our news articles, Facebook and Instagram pages.
Plus when we are able to reopen with the InspireAll App you can:
- Manage your account from your app
- Add your membership card
- Book classes and activities
- View class timetables
- View swimming pool timetable
- Stay active and connected
If you haven’t downloaded it already its free to download from the App Store or Google Play.
We will be providing hints and tips on our social media channels, so follow us on Facebook or Instagram.
We have further information on how to cope with the new and different challenges you may be facing on a daily basis. From how to stay fit and healthy at home, how you can take care of your mental health to how we are providing a safe environment for leisure. Read our articles in our Be Inspired section. We also have some great resources to help keep your kids motivated in our Inspire Kids section.
We have temporarily suspended all performances and events at Wyllyotts Theatre and 96 Shenley Road and the box offices are closed. There are a limited number of community services available at 96 Shenley Road, for further information visit their website.
We appreciate that this closure will cause disappointment and disruption to all our customers and we apologise for any inconvenience caused, we will be contacting ticket holders for future shows in due course.
We are looking forward to welcoming you back to the theatres as soon as possible with an exciting programme of new performances and events. You can still visit our website to book tickets for future performances.
Family Centre Service
Hertfordshire’s Family Centre Service offers activities and services to help children, young people and their families to be healthy, grow and develop. Do you need some help and support with any of the following?
• Preparing for a new baby
• Feeding your baby
• Introducing solid foods
• Parenting advice and support
• Life at home with a baby or young child
We’re here to support you and your family. Follow us on Facebook for a range of information
Frequently Asked Questions
Q: What will happen to my membership and what do I need to do?
A: We want to ensure all our members stay fit and healthy during this difficult time. We will be freezing all our direct debit memberships so no further payments will be taken from your account and annual memberships will be extended. This will be happening automatically, you don’t need to do anything.
Q: Will I receive a refund for my memberships for the days that I have already paid for when you were closed?
A: When we reopen all memberships will be adjusted to reflect the days missed whilst we were closed.
Q: Why haven’t I receive an email about my membership?
A: We are sorry if you haven’t received an email from us, it might be that we don’t have your email on our system. Please contact us your centre and we can add you to our contact list.
Q: I want to cancel my membership, what do I need to do?
A: We have frozen all memberships and no further payments will be taken whilst we are closed. Normal cancellation process apply.
Q: I currently pay for swimming lessons by direct debit, what happens to my payments and space in the class?
A: If you currently pay for swimming lessons by direct debit we have frozen your payments and no further payments will be taken from your account whilst we are closed. All spaces on our swimming lessons have been held and providing you haven’t cancelled your direct debit your space will be guaranteed when we re-open.
Q: I have a leisure / concession card, what will happen to this while you are closed?
A: When we reopen all memberships will be extended for any days that they missed whilst we were closed.
Q: I have a gift voucher for the Spa at Bushey Grove or Furzefield will I be able to use these when you re-open?
A: If you have a current gift voucher for the spa at Bushey Grove or Furzefield we will extend your voucher for the period of time we are closed. Don’t worry if your voucher expires soon, we will still honour the period of time we are closed for.
Q: I have a regular block booking with you, what will happen to my booking?
A: All bookings will be credited for any days or sessions lost due to the facilities being closed.
Q: I have booked show or film at Wyllyotts theatre, what will happen now you are closed?
A: Where we are able to, some shows and films at Wyllyotts Theatre are being re-scheduled and your tickets will be valid for the new dates. New dates will be shown on our website. Unfortunately there will be some shows that cannot be re-scheduled in which case we have put a credit on to your account and the credit does not have an expiry date. If you need to contact us urgently about a show or a film, call 01707 645005 and leave a message and we will get back to you as soon as we can.
Q: I have booked to see a show at 96 Shenley Road, what will happen now you are closed?
A: The team at 96 Shenley Road will be contacting all ticket holders. Where possible shows will be rescheduled and your tickets will be transferred to the new date. Unfortunately there will be some shows that cannot be re-scheduled in which case we have put a credit on to your account and the credit does not have an expiry date. If you need to contact us regarding tickets please contact: email@example.com
If you still have a query, please contact us via email and we will respond to you as quickly as we can. We will continue to provide further updates on our website and social media channels.
We thank you for your support and understanding at this difficult time.
For anyone who has concerns, the latest government advice is available here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public