Covid-19 Update: Latest Government update: Leisure Centres to close from Sunday 20th December Read More

Centre re-opening

Company Update – 14th November 2020

With the recent government announcement we would like to reassure our customers that our leisure centres remain open in all tiers.

There are a number of activities that remain unaffected by the change to the tier level including booking a gym session or lane swim. In addition our children’s swimming lessons will continue to take place. However from opening on Wednesday 16th December the move to tier three for the following centres mean that some activities will temporarily unavailable, further information is available on their website.

Please keep yourself up to date with the latest information from the government on the latest  local restriction tiers.

We would like to thank all our customers for their continued support during this time and we look forward to welcoming you back to enjoy your favourite activity.

Leisure Centres

We will continue to work hard to create a safe environment for you to enjoy your activity. We know how important cleanliness, social distancing measures and the support of our team is to our customers.

As a reminder, below are the measures we have implemented to help you.We would ask you to help us, by keeping to these measures to ensure that we can keep everyone safe and you can enjoy your chosen activity. We are all in this together.

 

If you are feeling at all unwell, or showing any symptoms of Covid-19 please do not come to the centre. Please review our Health Commitment Statement before your visit.

We will continue to listen to government and industry advice and the following measures are in place which include;

  • We have a continuous cleaning regime across the centre, through the day.
  • A one-way path and queueing systems will be in place around the centre.
  • Activities where possible should be pre-booked and paid for via contactless or cashless payments.
  • In the gym equipment may be removed or temporarily unavailable to allow everyone to work-out safely.
  • Class timetables may change to ensure that customers can exit and enter safely and the areas to be cleaned or wiped down.
  • Swimming pool timetable will be regularly reviewed with session times and gaps to allow for cleaning.
  • Some facilities will be limited or unavailable initially.
  • Please ensure you adhere to social distancing throughout your visit and are considerate to other users.

The following centres are now open, with limited activities, further information on what will be available at the centres can be found on their website.

Other centres will remain closed for the time being.

Your fitness, swim or spa membership
Those paying for a fitness, swim or spa membership on a monthly direct debit will have had payments frozen whilst we were closed. If you made a payment on the 1st November, your direct debit in December will be adjusted to reflect this payment. If you payment should have been taken on the 15th November, we will be reinstating direct debit payments from December. If you pay for your fitness, swim or spa membership annually, we will be extending your membership for the period of time we were closed.

We will be contacting members directly via email with further details of your individual membership status.

Leisure and Concession card holders
Leisure Card and Concession card holders will also have their cards extended for the period of time we were closed.

We will be contacting members directly via email with further details of your individual membership status.

Swimming lessons
Swimming lessons will commence on Wednesday 2nd December. Our swimming teachers are working hard to ensure we have everything in place for your lessons. Your lesson will remain on the same day of the week at the same time slot as you had at the beginning of November.

What to expect when you attend your swimming lesson

  • Only one adult should accompany a child to the swimming lesson to limit the number of spectators in the centre
  • Swimmers should come to the pool ‘beach ready’ with swim wear worn under clothing.
  • Teachers will not be able to help with hats and goggles please ensure your child has these items on ready to commence the lesson.
  • Follow the centres one-way system. There will be directional arrows on the floor to guide you around the centre.
  • There may be restricted/no access to the changing rooms prior to the lesson.
  • Swimmers are encouraged to shower at home prior to and after their lesson to minimise the amount of time spent in the changing rooms.
  • Swimmers should bring their own equipment to the lesson where possible (please ensure it is clearly named)
  • All Swimming Teachers will deliver their lessons from the poolside. Additional buoyancy aids will be used to ensure your child’s safety

Some things may differ across the centres, so please check the relevant centre website page for further information.

If you made a payment on the 1st November, your direct debit in December will be adjusted to reflect this payment. If you payment should have been taken on the 15th November, we will be reinstating direct debit payments from December.

FAQs

We have been working hard to ensure the safety of all our customers and team.  Please review our Covid-19 reopening risk assessment.  The risk assessments are constantly being updated and reviewed to ensure best practice.

To ensure we are keeping all our customers safe we will be supporting the NHS Test and Trace system. Find out what this means for you here

Theatres

There will be a limited range of activities available at Wyllyotts Theatre and 96 Shenley Road. Latest information can be found on their website;

96 Shenley Road

Wyllyotts Theatre

Family Centre Service

Hertfordshire’s Family Centre Service offers activities and services to help children, young people and their families to be healthy, grow and develop. Do you need some help and support with any of the following?

  • Preparing for a new baby
  • Feeding your baby
  • Introducing solid foods
  • Parenting advice and support
  • Life at home with a baby or young child

We’re here to support you and your family. Follow us on Facebook for a range of information

  • Hertsmere District Family Centre Service
  • Watford & Three Rivers District Family Centre Service
  • Dacorum Family Centre Service
  • St Albans District
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