In the Centre
How will the new restrictions affect my activity?
Whilst we are able to reopen the leisure centre, there will be some restrictions to the activities we can offer. These activities will be affected by the governments roadmap plan.
The gym and pools will be open, indoor classes remaining unavailable until at least 17th May. Detail of all activities can be found on the centre websites;
We will be constantly reviewing these measures and taking guidance from the industry experts so some activities are subject to change. We have social distance measures in place to ensure we are able to offer as many activities as possible.
Further information on what the local government restrictions means for you can be found here
What can I expect when I arrive at the centre for my activity?
You will find that we have put a range of measures in place throughout the centre to keep the customers and staff safe. This will include staying 2 meters apart from others while walking around the centre and in your activity, one way systems and possible queues for entrance into the centre and classes. Please make sure you are wiping down equipment before and after use and washing your hands regularly.
How to book into your activity?
We would encourage you to pre-book your activity online. When you arrive at the centre will need to book in for your activity with our reception team. We would encourage contactless or card payments where possible. Unfortunately, you are unable to hire equipment. Once your activity has finished we would ask you to leave the facility via the one-way system as soon as possible.
How will you keep the centre clean?
Our team are dedicated to keeping all areas of the centre clean to keep you safe. We have implemented a continuous cleaning regime across the centre, throughout the day. We will be paying particular attention to the key touchpoints.
What has changed in the gym?
You will need to book in to use the gym and at busy times we may need to limit the numbers. We will be spacing out equipment where possible to adhere to social distancing. In circumstances where we are unable to do this some equipment may be temporarily unavailable. Please make sure you wipe down the equipment before and after use.
Will I still be able to attend a fitness / group exercise class?
Under the new government restrictions indoor exercise classes are not permitted. In some centres we may be able to offer some alternative outdoor sessions, please visit the centre website for detailed information.
In place of the classes, we have a wide range of On Demand classes available via the InspireAll app.
What measures have you put in place for the swimming pool?
You will need to book in to use the swimming pool and at busy times we may need to limit the numbers. Initially, we will be running a reduced timetable with lane swimming and swimming lessons, please check our live timetable for the latest information. We would ask that if possible you come changed with your costume under clothing and shower at home before coming for a swim at the centre. You may find times when the pool or changing rooms are unavailable for cleaning. Please ensure you are considerate to other pool users during your swim.
What changes have been put in place to ensure my child can enjoy their swimming lesson safely.
We have changed the way we will be running our swimming lessons. We would ask that your child arrives dressed for their lesson with their costume under clothing. Please observe the one-way system for the swimming pool and drop and collect your child at the designated collection points. We would ask that only one parent or career attend with each child.
Will changing rooms and toilets be available?
Not all changing facilities or toilets will be available, so if possible please come dressed for your activity. Swimming changing rooms will be open, but please observe social distancing measures.
What facilities will or won’t be available?
With the new restrictions being applied we will be able to offer activities in the gym and pool with some centres offering outdoor classes. However these are subject to changes dependent on further government updates. Other areas and activities in the centres will be closed or unavailable currently. For a full list of what activities you can take part in at your centre please visit their website.
Now you are open what happens to my membership?
If you currently pay for a fitness, swim or spa membership or swimming lessons, please see some FAQ’s below.
What if I feel unwell?
If you are feeling at all unwell, or showing any symptoms of Covid-19 please do not come to the centre. Please review our Health Commitment Statement before your first visit.
What will happen to my direct debit membership now you are reopening?
We will be contacting members via email to confirm a restart date for their direct debit membership. Payments will be adjusted to reflect the closure.
What will happen to my annual membership now you are reopening?
W will be contacting members via email to confirm that their membership has been reactivated. The membership will be extended for the number of days we were closed.
My child attend swimming lessons before you closed, what happens now?
Swimming lessons will recommence on Monday 12th April. We will be contacting members to reconfirm your direct debit restarting and further information.
I have a leisure card or concession card, what happens now you are reopening?
We will be extending leisure card and concessions cardholders by the number of days we were closed.