Covid-19 Update: As a result of the government’s announcement lifting restrictions, Find out what impact this has one our centres. Read More

Coronavirus (COVID-19)

IMPORTANT COMPANY UPDATE: Monday 22nd February 2021

Following the government’s announcement of the four step plan out of lockdown, we hope to welcome you back very soon.

We will be reviewing the timescales provided in the announcement over the next few weeks and the impact this has on the reopening of our facilities. We will be providing further information on our reopening plans for all centres as soon as we are able to.

We continue to work hard to provide a safe environment to ensure that when we can reopen you can enjoy your activities with the reassurance of measures in place.

Leisure Centres

We will continue to freeze direct debit payments whilst we remain closed. We will be adjusting future payments to reflect anything owed due to our closure. Members paying an annual membership will be frozen and adjusted to reflect any days owed once we reopen.

As soon as we are able to reopen the centre, your membership payments will be adjusted and automatically reactivate to allow you to continue with your activity with minimum interruption.

Frequently Asked Questions

Q: Are all of your centres closed?
A: Yes unfortunately all of our centres currently remain closed.

Q: When will you be reopening?
A: Following the governments announcement of a four step plan out of lockdown we will be reviewing the timescales and the impact this has on the reopening of our facilities. We will be providing further information on our reopening plans for all centres as soon as we are able to.

Q: I have emailed / called my centre but have not received a response.
A: Whilst the centres are closed we have minimal staff available. Therefore it may take longer to respond to individual queries, please bear with us whilst we respond to the emails and messages we are receiving.

Q: I have a direct debit membership, what will happen and what do I need to do?
A: We will continue to freeze direct debit memberships and provide further information upon reopening.

Q: I have already paid a direct debit for days in December when you closed will I get a refund?
A: Please don’t worry about any days you are owed because of this recent closure. When we reopen we will adjust future payments to reflect anything owed.

Q: You have taken a direct debit payment for my membership on 1st January, why is this?
A: Unfortunately due to the timescales of the latest government announcement and direct debit collection for the 1st January amends to this collection were not possible. However we would like to reassure you that any future payments will be frozen whilst we wait for a further government update.

We can confirm that the payment for January and any time owed from our closure in December will be reflected with future direct debit payments being adjusted. This will be done once we are able to open our doors again.

Q: I pay for my membership annually and have already paid for days in December when you closed, what will happen?
A: Your annual membership will be extended for the number of days we remain closed. To ensure you will be able to access the centre without disruption your annual membership will be reactivated on the date we reopen.

Q: My paid in full membership is due to expire, what will happen?
A: If your membership is due to expire whilst we remain closed, we will extend your membership by the number of days remaining on your membership when we reopen.

Q: In the first lockdown I continued to pay for my membership what will happen to my payments?
A: Please be assured that we will continue to honour anytime you are entitled too.

Q: I want to freeze my membership, what do I need to do?
A: Our normal freeze process applies. Freeze requests must be submitted 14 days prior to your next due direct debit in order to take affect the following month. If you pay by direct debit please contact DFC on 020 4511 9276.

Q: I want to cancel my membership, what do I need to do?
A: Our normal cancellation process applies. If you pay by direct debit please contact DFC on 020 4511 9276.

Q: I currently pay for swimming lessons by direct debit, what happens to my payments?
A: Our swimming lessons stopped as planned on the 21st December – 4th January.

Unfortunately due to the timescales of the latest government announcement and direct debit collection for the 1st January amends to this collection were not possible. However we would like to reassure you that any future payments will be frozen whilst we wait for a further government update.

We can confirm that the payment for January and any time owed from our closure in December will be reflected with future direct debit payments being adjusted. This will be done once we are able to open our doors again.

Q: You were unable to run my child’s swimming lesson on Sunday 20th December, what will happen to the lesson I am owed?
A: Because we were given such short notice by the government to close we were unable to offer the final days’ swimming lesson of the year on Sunday 20th December. Please be assured that we will be adjusting a future direct debit to reflect this.

Q: I have a leisure / concession card, what will happen to this while you are closed?
A: When we reopen all memberships will be extended for any days that they missed whilst we were closed.

Q: I had an activity booked for which I paid, when will I get a refund?
A: When we reopen our centres, we will contact you to rebook your activity.

Q: I have a gift voucher for the Spa at Bushey Grove or Furzefield will I be able to use these when you re-open?
A: If you have a current gift voucher for the spa at Bushey Grove or Furzefield we will extend your voucher for the period of time we are closed. Don’t worry if your voucher expires soon, we will still honour the period of time we are closed for.

Q: I have a regular block booking with you, what will happen to my booking?
A: All bookings will be credited for any days or sessions lost due to the facilities being closed.

In the meantime, please stay safe and well and we look forward to seeing you again soon. It’s also important you remain active, so members will have FREE access to our OnDemand and Live streaming classes whilst we are closed via the InspireAll app.

InspireAll App

The NEW InspireAll App is now available and whilst we remain closed can be your new workout buddy.

The InspireAll App includes:

  • Digital membership (in partnership with Technogym) which includes;
    • Live streaming classes from your own InspireAll instructors with favourite classes including Yoga, Pilates and HIIT
    • Over 100 OnDemand classes, allowing you to take part in a class whenever suits you.
    • Workout of the day – easy to follow exercises to allow you to continue your training at home.
    • Outdoor activity tracking – track your daily run or walk
    • Connect your devices to track all your movement including; Strava, Garmin, Fitbit, Polar and more.
  • Easy access to third parties including Myzone, Stages Flight, and Inbody (subject to availability)
  • Keep up to date with the latest information with our news articles, Facebook and Instagram pages.

Plus when we are able to reopen with the InspireAll App you can:

  • Manage your account from your app
  • Add your membership card
  • Book classes and activities
  • View class timetables
  • View swimming pool timetable
  • Stay active and connected

If you haven’t downloaded it already its free to download from the App Store or Google Play.

Social Media

We will be providing hints and tips on our social media channels, so follow us on Facebook or Instagram.

Articles

We have further information on how to cope with the new and different challenges you may be facing on a daily basis. From how to stay fit and healthy at home, how you can take care of your mental health to how we are providing a safe environment for leisure. Read our articles in our Be Inspired section.  We also have some great resources to help keep your kids motivated in our Inspire Kids section.

Our latest newsletter is now available, read more here

Theatres

We have temporarily suspended all performances and events at Wyllyotts Theatre and 96 Shenley Road and the box offices are closed. There are a limited number of community services available at 96 Shenley Road, for further information visit their website.

We appreciate that this closure will cause disappointment and disruption to all our customers and we apologise for any inconvenience caused, we will be contacting ticket holders for future shows in due course.

We are looking forward to welcoming you back to the theatres as soon as possible with an exciting programme of new performances and events. You can still visit our website to book tickets for future performances.

Frequently Asked Questions

Q: I have booked show or film at Wyllyotts theatre, what will happen now you are closed?
A: Where we are able to, some shows and films at Wyllyotts Theatre are being re-scheduled and your tickets will be valid for the new dates. New dates will be shown on our website. Unfortunately there will be some shows that cannot be re-scheduled in which case we have put a credit on to your account and the credit does not have an expiry date. If you need to contact us urgently about a show or a film, call 01707 645005 and leave a message and we will get back to you as soon as we can.

Q: I have booked to see a show at 96 Shenley Road, what will happen now you are closed?
A: The team at 96 Shenley Road will be contacting all ticket holders. Where possible shows will be rescheduled and your tickets will be transferred to the new date. Unfortunately there will be some shows that cannot be re-scheduled in which case we have put a credit on to your account and the credit does not have an expiry date

Family Centre Service

Hertfordshire’s Family Centre Service offers activities and services to help children, young people and their families to be healthy, grow and develop. Do you need some help and support with any of the following?

• Preparing for a new baby
• Feeding your baby
• Introducing solid foods
• Parenting advice and support
• Life at home with a baby or young child

We’re here to support you and your family. Follow us on Facebook for a range of information

Hertsmere District Family Centre Service 
Watford & Three Rivers District Family Centre Service 
Dacorum Family Centre Service
St Albans district

We thank you for your support and understanding at this difficult time.

For anyone who has concerns, the latest government advice is available here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

Previous Next
Close
Test Caption
Test Description goes like this