Covid-19 Update: We have reopened some of our facilites. We are following government guidance to keep you safe. Read More

Coronavirus (COVID-19)

IMPORTANT COMPANY UPDATE: Thursday 9th July 2020

Following the recent Government announcement that leisure facilities are able to reopen from the 25th July. We want to assure you we are working hard on a phased reopening for our centres, working with our partners and we hope to be able to provide you with further information in the coming days.

In the meantime we are continuing to work hard to ensure that when we are able to do so we can provide a safe environment for your activity.

Leisure Centres

Whilst we remain closed we will continue to freeze all our direct debit memberships. Annual memberships and leisure cards will all be extended. Swim school payments and credits will also remain frozen so you don’t need to do anything.

We continue to work hard during this closure period to ensure that when we are able to open, we can provide a safe environment for you to enjoy your activity.

We’ve listened to your feedback and we know how important cleanliness, social distancing measures and the support of our team is to our customers. If you haven’t yet given us your feedback, please complete this short survey as it will help with our continued planning.

We can’t wait to welcome you back and when you are able to return to the centre, this short video gives you some guidance on how your visit might look, based on the current government guidance.

As soon as we have further guidance from the government on when we are able to reopen we will be updating our website and social media channels.

In the meantime, please stay safe and well and we look forward to seeing you again soon. It’s also important you remain active and we are still here to help you in a number of ways.

Articles

We have further information on how to cope with the new and different challenges you may be facing on a daily basis. From how to stay fit and healthy at home, how you can take care of your mental health to how we are providing a safe environment for leisure. Read our articles in our Be Inspired section.  We also have some great resources to help keep your kids motivated in our Inspire Kids section.

Home Workouts

If you are missing your regular workout and are looking for something alternative to do from home , we have a few solutions for you;

InspireAll App

The InspireAll App can be your new workout buddy. We have a range of workouts you can access for free on the app to help you with your daily exercise. Plus there are challenges to join so you can stay active whilst at home. If you haven’t downloaded it already its free to download from the App Store or Google Play.

Les Mills™ On Demand

If you are missing your regular fitness class or are looking for a range of workouts you can do at home, you might be interested in the exclusive offer from Les Mills™ On Demand.
You can now enjoy free access to Les Mills™ On Demand for 60 days and then a discounted rate of £7.94 per month. Simply click the link below to sign up to their offer here.

LES MILLS On Demand offers over 800 of your favourite workouts across 13 categories. You can work out with classic programs such as BODYPUMP™ and BODYCOMBAT™, do mindfulness exercises and even get the kids active with BORN TO MOVE™. The workouts range from 15 to 55 minutes and there are options for all fitness levels.

Coach Ai

If you are looking for a way to keep motivated with your chosen routine you can now have your own personal virtual coach – Coach Ai. Your very own personal virtual coach who will chat with you and give you the motivation, guidance and structure you need to maintain your exercise routine until you can return to your normal routine in the gym, classes or swimming pool. It’s fun and free, start chatting with CoachAi now.

Social Media

We also have short instructor videos, fitness tips and lots of fun activities for the children to keep them entertained on our social media channels. So make sure you download the app and follow us on Facebook and Instagram to help stay up to date.

Stay in work out with Sport England

It’s now more important than ever to consider exercise and everyone is having to find a different way to workout.  Join the movement #stayinworkout 

Theatres

We have temporarily suspended all performances and events at Wyllyotts Theatre and 96 Shenley Road and the box offices are closed.

Please note that from 9th July access the Town Library within 96 Shenley Road for a Ready Reads service only. Further information available here

We appreciate that this closure will cause disappointment and disruption to all our customers and we apologise for any inconvenience caused, we will be contacting ticket holders for future shows in due course. Whilst we are closed, you don’t have to miss out on art or culture, there are still a few ways you can take in a show, from the comfort of your sofa. Read our article here

We are working hard to reschedule performances where possible and all new dates will be available on our websites and updates on our social media channels. In some cases where we are unable to reschedule a show or performance we will be applying a credit to your account.

We are looking forward to welcoming you back to the theatres as soon as possible with an exciting programme of new performances and events. You can still visit our website to book tickets for future performances.

Family Centre Service

Hertfordshire’s Family Centre Service offers activities and services to help children, young people and their families to be healthy, grow and develop. Do you need some help and support with any of the following?

• Preparing for a new baby
• Feeding your baby
• Introducing solid foods
• Parenting advice and support
• Life at home with a baby or young child

We’re here to support you and your family. Follow us on Facebook for a range of information

Hertsmere District Family Centre Service 
Watford & Three Rivers District Family Centre Service 
Dacorum Family Centre Service
St Albans district

We are running Facebook Live sessions, why not join in

Frequently Asked Questions

Q: What will happen to my membership and what do I need to do?
A: We want to ensure all our members stay fit and healthy during this difficult time. We will be freezing all our direct debit memberships so no further payments will be taken from your account and annual memberships will be extended. This will be happening automatically, you don’t need to do anything.

Q: Will I receive a refund for my memberships for the days that I have already paid for in March when you were closed?
A: When we reopen all memberships will be extended for any days that they missed whilst we were closed.

Q: Why haven’t I receive an email about my membership?
A: We are sorry if you haven’t received an email from us, it might be that we don’t have your email on our system. Please contact us info@inspireall.com we can add you to our contact list.

Q: I want to cancel my membership, what do I need to do?
A: We have frozen all memberships and no further payments will be taken whilst we are closed. Normal cancellation process apply.

Q: I have a leisure / concession card, what will happen to this while you are closed?
A: When we reopen all memberships will be extended for any days that they missed whilst we were closed.

Q: I currently pay for swimming lessons by direct debit, what happens to my payments and space in the class?
A: If you currently pay for swimming lessons by direct debit we have frozen your payments and no further payments will be taken from your account whilst we are closed. All spaces on our swimming lessons have been held and providing you haven’t cancelled your direct debit your space will be guaranteed when we re-open.

Q: I currently pay in advance for swimming lessons in 10 week blocks. What happens to my payment and space in the class?
A: We have frozen all 10 week blocks whilst we are closed. We will keep your current swimming lesson space and any weeks remaining on your 10 week block will be available once we re-open.

Q: I have a gift voucher for the Spa at Bushey Grove or Furzefield will I be able to use these when you re-open?
A: If you have a current gift voucher for the spa at Bushey Grove or Furzefield we will extend your voucher for the period of time we are closed. Don’t worry if your voucher expires soon, we will still honour the period of time we are closed for.

Q: I have a regular block booking with you, what will happen to my booking?
A: All bookings will be credited for any days or sessions lost due to the facilities being closed.

Q: I have booked show or film at Wyllyotts theatre, what will happen now you are closed?
A: Where we are able to, some shows and films at Wyllyotts Theatre are being re-scheduled and your tickets will be valid for the new dates. New dates will be shown on our website. Unfortunately there will be some shows that cannot be re-scheduled in which case we have put a credit on to your account and the credit does not have an expiry date. If you need to contact us urgently about a show or a film, call 01707 645005 and leave a message and we will get back to you as soon as we can.

Q: I have booked to see a show at 96 Shenley Road, what will happen now you are closed?
A: The team at 96 Shenley Road will be contacting all ticket holders. Where possible shows will be rescheduled and your tickets will be transferred to the new date. Unfortunately there will be some shows that cannot be re-scheduled in which case we have put a credit on to your account and the credit does not have an expiry date. If you need to contact us regarding tickets please contact: info@inspireall.com

If you still have a query, please contact us via email and we will respond to you as quickly as we can. We will continue to provide further updates on our website and social media channels.

We thank you for your support and understanding at this difficult time.

For anyone who has concerns, the latest government advice is available here: https://www.gov.uk/guidance/coronavirus-covid-19-information-for-the-public

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