Change to the online payment process

If you have recently tried to make an online payment for an activity, you will have seen an additional billing address screen and a new page to enter your card details on. Any interaction for payment authorisation from your bank during the payment process will be handled on the new payments page.


Strong Customer Authentication (SCA) regulations are all about knowing who is making payments. Therefore, all members making online payments must have their personal information up to date.

This is particularly important if you are using the mobile app, where members must add a payment card to the app. Without full details on your member record, you will not be able to add a payment card to the app.

You can check and update your details via your personal profile which can be accessed under ‘Your Account’ section and will show you what information is missing. Without full up to date accurate personal details you may experience problems with making online payments.

As a minimum you will need to ensure the following personal details are complete to be able to store a payment card on the mobile app:

  1. Home address (Address, City, Postcode & Country)
  2. Email
  3. Home phone number

You can update your details on the profile section of your account, here. (add link to my account section)

These security changes are affecting lots of companies and are being made to ensure that your payments are even more secure.

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