InspireAll App FAQs

Mywellness is the Connected Wellness Experience that helps you achieve your sporting, fitness and health goals in a fast, easy and fun way. You can access this platform in the Digital Membership section of the InspireAll app (once you have installed this app on your device).

How can I access the mywellness platform?

  • Easy to access via the InspireAll App, click the digital membership tile.
  • This will link you to the mywellness platform. If accessing for the first time, please download the mywellness app from the app or google play store. This will take you to the ‘my wellness platform’, if you haven’t already, download the ‘my wellness app’ and create a login
  • You will need to create a login. Please use the same email address as we hold for your membership, to ensure the system recognises you as a member.
  • If you already have a ‘my wellness’ account you will have been linked up automatically, provided you have used the same email address as your membership account.
  • Once successfully registered your Centre should appear in the top left hand corner of the screen.
  • If you are having any problems logging into the mywellness app, please email digitalaccess@inspireall.com.com with your full name and Centre you are a member to enable an invitation to be resent.

Live Streamed & OnDemand classes

How can I book a live streamed class?

  • Provided you have set up your profile on the mywellness app as stated above and linked to the centre you hold your membership at you will be able to view any live streamed classes from the home page.
  • Select ‘See All’ button on the live stream tile and you will be able to review the timetable of classes available to book. To book a space click ‘BOOK’. You will have the option to add a reminder to your calendar for each class booked.
  • To cancel a booking select the class you have booked and click ‘DELETE BOOKING’

How do I attend a live streamed class?

  • Once you have booked onto a class, prior to the class you will receive a notification via the mywellness app to let you know class is due to commence. (you will need to have your notifications switched on in your app settings
  • To join the class, click the ‘my movement’ tab, your bookings will appear. Click ‘Join Now’ to attend the class.

How can I do an on demand class?

  • Provided you have set up your profile on the mywellness app as stated above and linked to the centre you hold your membership at you will be able to view any live streamed classes from the home page.
  • Select the tab ‘OnDemand’ if you are unable to view this please check your phone has the latest version updated to view.
  • The OnDemand tab will display all available classes by category.
  • Click on the arrows for more classes to appear.
  • Choose a class you want to work out too and the video contents will appear, and the class will start.
  • The OnDemand library includes classes from our centre instructors and a wide range of Technogym prerecorded workouts. There are over 100 OnDemand classes including Pilates, Yoga, HIIT and boxing.
  • OnDemand classes can be filtered by workout type or duration.

Having problems?

  • If you are having problems connecting to the ‘mywellness app’, please check the following:
  • Your membership account is active and not frozen or lapsed
  • You have the latest version of the app (you can update this in your phone settings)
  • You have the camera and sound enabled in my wellness app (in your app store) – if you see a blank screen when logging in for a live class this may be the reason.
  • Your email address for your membership is the same as your ‘my wellness’ account.

 

If you are still having problems please do not hesitate to contact our digital team at digitalaccess@inspireall.com and we will endeavor to get your app up and running as soon as we can.

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